COVID-19 NOTE | Expect a minimum of 7 business days for shipping delays on ALL Replacement parts. Bikes will be experiencing a minimum of 10 business day shipping delays.
CUSTOMER SERVICE SUPPORT | MON-FRI | 10-4PM EST
1.800.451.KENT (5368) | 973.434.8181
COVID-19 NOTICE | All Kent Shipments will be delayed 7 days due to concerns and restrictions. Thank you for your patience.

Repair

Here are some basic installation videos for some essential bicycle parts.

For more technical information,
customer service can be contacted
through the phone, email, or our site's live chat.

Phone | 1.800.451.5368
Email | service@kent.bike
Live Chat Hours | Monday-Friday | 8am to 4pm
We're temporarily offline

Maintenance

Regular maintenance of your bike or accessory is critical to your safety. Your maintenance routine should include pre-ride inspections. If you find any loose or broken parts - do not ride until they are fixed.
For all basic information, please refer to your product's manual, all manuals are available for download on our site.
Find & Download My Manual

Warranty

Genesis, Giordano, and Razor have a 1-year warranty from the date of purchase,
everything else is 6 months.

This Warranty extends only to the original retail purchaser, who must produce proof of purchase in order to validate any claim. This warranty is not transferable to anyone else.
What does this Warranty cover? This Limited Warranty covers all parts of the bicycle to be free of defects in workmanship and materials.

What must you do to keep the Warranty in effect?
This Warranty is effective only if:
  • The bicycle is completely and correctly assembled.
  • This bicycle is used under normal conditions for its intended purpose, by a person that properly fits and is capable of controlling the bicycle.
  • The bicycle receives all necessary maintenance and adjustments.
What is not covered by this Warranty? This warranty does not include labor and transportation charges. The bicycle is designed for general transportation and recreational use only. This Warranty does not cover normal wear and tear, paint, rust, normal maintenance items, personal injury, or any damage, failure, or loss that is caused by accident, improper assembly, maintenance, adjustment, storage, or use of the bicycle.

This Warranty will be void if the bicycle is ever:
  • Used in any competitive sport.
  • Used for stunt riding, jumping, aerobatics or similar activity.
  • Installed with a motor or modified in any other way.
  • Ridden by more than one person at a time.
  • Rented or used for commercial purposes.
  • Used in a manner contrary to the instructions in this Owner’s Manual. Kent International will not be liable for incidental or consequential loss or damage, due directly or indirectly from use of this product.
Normal Wear & Tear Parts are also NOT covered:
  • Tires
  • Tubes
  • Grips
  • Seats
  • Brake Pads

For how long does this Warranty last? The frame is warranted for the usable life of the bicycle. Kent International will replace the frame at no charge, should it fail in any weld point when the cycle has been used in a normal manner, and determined by our inspection. Kent will also replace the bicycle fork if it should fail at any weld point. You must receive prior authorization from Kent Customer Service, before returning any product or parts. All other components are warranted against defects for six months from the date of purchase when properly assembled and used in a normal manner.

What will Kent do? We will replace, without charge to you, any frame, fork, or component found to be defective by Kent. CONSUMER MUST PAY ALL LABOR AND TRANSPORTATION CHARGES CONNECTED WITH THE REPAIR OR WARRANTY WORK.

How do you get service?
Phone the Customer Service Department (8am - 4pm E.S.T.)
at 1-800-451-KENT. All warranty claims should be made to
Kent international Inc. 155 US-46 West Fairfield, NJ 07004 USA.
Our warranties vary from product to product.
We would rather prefer that your safety is ensured and your protection, guaranteed. If you haven't already done so, after your purchase, please fill out a product registration form.
Register My Product
Filling out a warranty claim online
is quick and easy.
Submit a Warranty Claim

Returns

Our policy lasts 30 days. It must be new and in unused condition.
If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at service@kent.bike.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item,
send us an email at service@kent.bike and send your item to:
Kent International Inc., 155 US-46 West Fairfield, NJ 07004, United States.

Shipping
To return your product, you should mail your product to:
Kent International Inc., 155 US-46 West Fairfield, NJ 07004, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.