Contact Us

Your model number should be a simple 5-digit number.
Please make sure you are providing us with a 5-digit SKU and not a vendor's number.

The model number can be found:
1. On the lower portion of the seat tube just above the crank on a black and silver decal.
2. On any of our product pages on this site

All questions for orders purchased at our third party vendors (Walmart, Amazon, etc.) must be requested from those vendors.
We do not handle returns/questions on items purchased outside of the kent site.

Please include your 5-digit model SKU number for direct assistance, not a vendor's number.
To find it, search for your model on this site and copy the 5-digit SKU on the product page.