Frequently Asked Questions
The model number can be found on the lower portion of the seat tube just above the crank on a black and silver decal.
The serial number is stamped into the bottom of the frame (under the bottom bracket). See Image.
Genesis, Giordano, and Razor have a 1-year warranty from the date of purchase,
everything else is 6 months.
This Warranty extends only to the original retail purchaser, who must produce proof of purchase in order to validate any claim. This warranty is not transferable to anyone else.
If you've encountered a problem with one of bikes or parts, please submit a warranty claim to receive proper service.
Most of our product pages offer a section that allows for sending questions about the product. You may do so by scrolling down on your product page and selecting the "Ask a Question" tab and filling out your details.
If your question doesn't concern a product, we have a helpful contact page which will drive you to the proper inbox. We're all about streamlining our process for customer service, so please follow the prompts closely when selecting where your question will go. Delays in responses may be expected 1-3 Business days, if it lands in a different inbox that originally intended.
Our bikes can be found at leading retailers including Walmart, Target, Amazon, among many others. Simply navigate to the product you're interested in and if it's offered at a partner retailer, there will be a button directing you there.