20" Kent Illusion

We ask that you return your bike to the same place it was purchased.  If you purchased on our website, we can accept the return.  If bought at an outside retailer, be sure to have your receipt. If bought on our website, please have your order number on hand.

All Kent bicycles are covered by a limited lifetime frame warranty. You can read more about the warranty here:

Head to the page below and fill out the warranty claim submission form. We will reach out to you with the next steps.

You can purchase replacement parts on our website by visiting the Kent Service Center. You can also contact our customer service line directly by calling 1-800-451-5368. 

The serial number is stamped into the bottom of the frame (under the bottom bracket).

The model number can be found on the lower portion of the seat tube just above the crank on a black and silver decal.

Yes! Visit our manuals page to download manuals for any bike:

Register your bicycle by completing the form on the page below:

Unfortunately, we are unable to price match outside retailers.